| FAQ |
 Ordering
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 Downloading
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Ordering
How do I order Examiner?
What methods of payments do you accept?
CBT Vision Inc.
9011 Leslie Street, Suite 304
Richmond Hill, Ontario
Canada L4B 3B6
How soon will I receive my Examiner CD if I send a certified cheque to you?
What information is important when placing an order?
- In the Login Form, User Account information needs to be completed since this is the only person who can obtain assistance regarding the purchased Examiner.
- The Bill-To area information is completed if a different person/ organization is paying for the Examiner. The Bill-To area is used for credit card verification and this information must be exactly as it appears on the credit card statement.
- NO EXCHANGES OR REFUNDS will be issued once you have downloaded or purchased the CD-ROM media Examiner.
- A valid email address is required for either the download or CD option because it will be used to send you confirmation of your order, shortly after your order has been approved.
- A valid credit card is required when placing an order online for any CBT Vision product. You will immediately be alerted if your credit card is accepted.
How can I tell if my order was processed?
What do I do if I received a declined message after ordering?
Is my credit card information safe?
What do I do if I don't agree with what has been charged to my credit card?
What if I decide that I don't want the software I downloaded?
Note: Software download products are subject to the Terms and Conditions.
How can I get a refund or exchange for my product?
How can I pay for my product?
Electronic software download product or CD-ROM media may be purchased by credit card only through our secured web site. For other methods of payments please contact us.
Will CBT Vision issue Pro Forma Invoices?
How can I redeem a certificate?
Will I be issued a receipt for my order?
In the case of downloading, once the product has been successfully downloaded, you will receive a "Thank-you" screen. A virtual "Packing Slip" is available by clicking on the "View" button.
Downloading
How do I download my product?
What browsers do you support?
IE 4.01 Service Pack 2 through IE 5.5 SP1 or higher
Please note that beta versions of browsers are not supported.
Forgot Password?
What is the Vbox client or RTAcgi.exe or Installer.exe and why do I need it?
What do I do if my Internet connection breaks during the download process?
What if I have to interrupt the download process?
The same strategy (repeating the download as outlined above) should be attempted if your system reports that the file you have just downloaded is corrupt.
Note: Download Managers are utilities that are used to speed up the download of a product over the internet. Unfortunately, these can be used only on static files or files that do not change all the time. Since our downloads contain individual licensing information they are dynamically created in real-time. Due to this, downloads using download managers may result in corrupt downloads. If you are experiencing a problem downloading your software and you are using a download manager, you should turn it off or close it until you can successfully download your purchased software.
Why should I backup the license sent with the software I downloaded?
Can I use a third-party download manager to download the software?
My browser does not support Java-script or I get errors when I click the download link on the Web Page.
- If browser scripting is turned off, please turn it on and refresh the page.
- Try upgrading your browser to one that supports JavaScript.Most new browsers support scripts.
What if I do not backup my information? How do I re-download the Installer.exe a.k.a. RTAcgi.exe?
Point your browser to http://www.portablestore.com/cbtvision
- Click on the Log In button, when the Log In screen appears, enter in your email address and password.
- Select Order History.
- Click on the OrderID that is currently displayed on your receipt page.
- Make sure the product you would like to activate or download is listed.
- On the receipt page click on the Download link.
If you need to pause/terminate the download, click on the "Finish Later" button on the download screen. You can either "Save" the link to your desktop to complete the download at any time or simply click "Resume" on the download screen when you are ready to begin the download again.
If you have technical issues with the download, please contact technical support at cbt-support@portablestore.com or call 1-800-459-3971. Support is available 9 a.m. - 5 p.m. EST Monday through Friday.
What happens once the download is complete?
If you downloaded two products at the same time, the "Launch" button will be grayed out. Click on the "Exit" button. Go to C:\Program Files\Common Files\Vbox\Installers and find the product file you want to install. Open the file and double click on "Setup.exe" application file. Once the installation is complete, you can repeat the process for another newly downloaded product.
What if I decide that I don't want the software I downloaded?
Note: The software download products are subject to the Terms and Conditions.
How do I obtain and activate a CBT Vision eBook?
- Simply click on the link provided
- You will be taken to a secure Web site where you provide Credit Card ordering information and your email address.
- After the above transaction is complete you will be presented with a License Key for the eBook you have just ordered. We suggest that you carefully copy down this information. You may also want to copy it to the Windows Clipboard or to a text file. Your activation number will also be sent to the email address that you provided in step 2.
- Click the download link to download the eBook.
- Run SETUP.EXE file and then activate the product. Once you have installed your product, it will need to be activated. You must have access to the Internet for activation to be successful. Start the eBook application and enter the License Key that you have received in the confirmation email after purchasing the product.
Still have questions?